How can we help?

    Quick answers, friendly humans. Reach us on chat apps, email, or browse quick help topics below.

    View my bookingsFAQs

    Find your booking

    See status, hotel details, and invoices.

    Go to bookings →

    Change guest details

    Fix names, add requests, or add notes.

    Manage account →

    Payment & refunds

    Receipts, failed charges, and refund timelines.

    Payment help →

    Combo bookings FAQ

    Multi‑city logic, changes, and edge cases.

    Learn more →

    Response times & hours

    • • WhatsApp / LINE: typically under 10 minutes (09:00–22:00, GMT+7).
    • • Email: within 12–24 hours, faster on weekdays.
    • • Urgent same‑day check‑in? Use WhatsApp for the quickest response.

    What we’ll ask

    Keep your booking reference, guest name, check‑in date, and hotel handy. Screenshots help us resolve things faster.

    Travel advisories

    For weather or local advisories that may affect your trip, contact us and we’ll coordinate with the hotel.