Turn parity claims into confirmed stays.
Let AI triage rate screenshots, apply your policy, and respond in-brand with bookable links. Your revenue team only steps in when the case truly needs them.
5x faster
Claim resolution time
80%
Claims automated end-to-end
<60 sec
Average guest response
Policy-aware chat
Automate parity responses while keeping control of pricing rules
One-click booking
Send bookable links with approved rates directly in the chat thread
Revenue analytics
Track claim volume, response times and recovered revenue in real time
Turn parity claims into confirmed stays.
- Instantly verify screenshots and rate codes with AI
- Auto-reply with policy-aligned offers in your brand voice
- Escalate only high-value claims to the revenue desk
The parity desk that never sleeps.
BRG Copilot handles the repetitive parity cases while enforcing your guardrails. Guests get answers instantly and your team focuses on high-value negotiations.
- OCR parses screenshots, URLs, and fine print with human-level accuracy
- Policy engine enforces blackout dates, room types, and discount limits
- Responses ship in your voice with approved rate links and audit trail
AI intake built for parity
Every claim is ingested with the context your team needs. Copilot reads timestamps, room classes, and taxes so you can accept or decline with confidence.
- Structured case files with original proof attached
- Auto-detects manipulated or expired screenshots
- Integrates with Zendesk, Salesforce, and custom inboxes
Policy decisions you can audit
Codify the same playbooks your team uses today. Copilot scores each case and applies the right offer while flagging anything that needs human review.
- Multi-tier rules per brand, channel, or loyalty tier
- Manager override and escalation workflows
- Complete decision log for compliance and training
Bookable links close the loop
Approved matches go out with a one-click booking link so parity claims convert into revenue instead of costing you margin.
- Connects to your existing booking engine or Tripkaa Combo Engine
- Auto-holds inventory for the adjusted rate
- Tracks uplift from recovered stays in real time
From claim to confirmed stay
From the first workshop to post-launch optimisation, Tripkaa ships with a structured rollout to keep teams aligned.
- 01
Ingest & verify
Guests submit proofs through chat or email. Copilot validates authenticity and gathers the missing context automatically.
- 02
Apply policy
Business rules determine the right move: match, counter-offer, or escalate. Agents get a recommended action with rationale.
- 03
Send bookable offer
Guests receive a ready-to-book link with the approved rate and limited-time conditions. Accepted cases sync back into your PMS/CRM.
“We went from a 24-hour SLA to sub-5-minute parity responses without adding headcount.”
Marco Liu · Director of Distribution, Pacifica Hotels
Automate your next parity audit
Give Copilot a week of claims and benchmark the time saved. We bring workflow recommendations and recovery analytics to your team.